Gaggia Basic Professional Evaluation. Why The New Basic Kicks The Outdated Basic’s Ass.

Gaggia Basic Professional Evaluation. Why The New Basic Kicks The Outdated Basic’s Ass.

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As you may know in the event you learn my authentic Gaggia basic overview, I am actually keen on the unique Gaggia Basic – as many individuals are.

So I used to be very eager to get my palms on the brand new Gaggia Basic professional, often known as the Gaggia Basic 2019.

Gaggia Classic Pro.

Verify Value – Gaggia Direct

Launched in 1991, the Gaggia Basic was an extremely fashionable house Espresso machine and remained largely unchanged (why repair what is not damaged?) till 2009 when Phillips took over Gaggia & issues started to vary.

The unique Gaggia basic was made in Italy, had the the three manner solenoid valve, all brass group and full sized 58mm portafilter, and actually was constructed to final.

That is confirmed by the truth that there are nonetheless in 2021, so lots of the pre 2009 authentic classics nonetheless going sturdy, it actually was a stonking machine for the cash.

The one factor this comparatively cheap espresso machine was missing when it got here to house barista use, was a correct steam wand.

However after 2009, issues started to vary, they “messed” with a machine that the majority customers agree did not must be messed with.

This got here to a head with the 2015 mannequin.

This model of the basic had push buttons as an alternative of rocker switches, a mechanical valve as an alternative of the three manner solenoid valve, a few plastic bits that have been beforehand metallic, decrease energy, and a panarello steam wand that was far more troublesome to switch.

The New Basic Kicks the Outdated Basic’s Ass?

After I say the brand new basic is best than the outdated basic, I am not speaking concerning the authentic pre-2009 Basic.

I am referring to the variations after 2009 up till the brand new 2019 basic, and particularly the 2015 mannequin.

Truly, the Gaggia basic 2015 was similar to the Gaggia Espresso, which was a special espresso machine from Gaggia which got here with a mechanical valve.

I am undecided why Gaggia did not name this the brand new Gaggia Espresso, and maintain it as a barely decrease price choice to the brand new Gaggia Basic Professional, I’d assume it could promote effectively – and for my part this machine would serve a barely completely different market, however I digress. 

The three Manner solenoid Valve

Gaggia Classic 3 way solenoid valve


Above, is the essential 3 manner solenoid valve.

Most house barista Espresso machines use one among these, to launch the strain from the brew head after pulling the shot.

Most cheaper, home espresso machines lack a 3 manner valve, which is why they have an inclination to provide sloppy pucks that are not as satisfying to knock out of the portafilter, by the best way.

Earlier fashions had a mechanical valve to do that as an alternative of the solenoid, which are not fairly nearly as good at doing the job, however which require much less upkeep.

The dearth of the correct solenoid valve on the newer fashions after 2009 is among the major explanation why the overall consensus about these fashions of basic has been: They do not make them like they used to!

And I agree with that, up till the Gaggia Basic Professional!

Then what occurred?

It seems, that Gaggia listened to their clients!

They made the brand new Gaggia Basic Professional – or “2019”, which wipes the ground with the 2015 mannequin, for the next causes.


The brand new Gaggia Basic Professional 2019:

  • Is Made in Italy once more.
  • Options the well-known solenoid valve that was lacking on earlier fashions
  • Has misplaced the bits of plastic
  • Has another enhancements (which I’ll get to shortly)


Incorporates a skilled steam wand!

This for me, is a giant deal.

Name me unhappy, I do not care ;-).

The one factor that I really feel at all times saved the basic inside the home/client Espresso machines class, was the very fact it comes manufacturing unit fitted with a panarello steam wand. Aside from this, I’ve at all times seen the Basic as a prosumer house barista Espresso machine.

It has a correct boiler, not a thermocoil or thermoblock.

It has a full sized (58mm) metallic (chrome plated brass) portafilter, an honest sized water tank, first rate sized drip tray, all the things about it has at all times stated house barista, to me, besides the steam wand.

So the very fact Gaggia have lastly seen, after a number of years that many individuals who purchase the basic, mod it with a Rancilio steam wand, and determined to manufacturing unit match a professional steam wand – is nice information!

I spoke Raj Beadle, the proprietor of Caffe Store Ltd, Gaggia distributor within the UK (he was the MD of Gaggia UK till the Phillips takeover), to see if I might get a mortgage unit for every week or so to work on a person overview. 

At first, I could not pay money for one as they’d all bought out (which is a quite common prevalence now, with the Basic professional and most different first rate espresso machine, because of the present scenario).

However a bit afterward, that they had some in inventory, they despatched me one – and I spent a while with it.

2 Fast Updates Jan 2021

Now Out there in Color

Gaggia Classic Now Available in Colour.


Gaggia direct have just lately launched the brand new Basic Professional within the UK in numerous completely different colors. 

They’re nearly the very same machine, however with a colored physique.  I say nearly the very same machine, as a result of the metallic the physique is comprised of is zinc coated metal, galvanized metal, vs stainless-steel used on the usual mannequin.

One of many issues the basic is understood for will not be rusting.

Different machines such because the La Pavoni Europiccola, and the Rancilio Silvia, are identified from affected by rust points over time, and that is one professional that the basic has over many different equally priced machines, it simply would not rust.

Galvanized metal does have a protecting coating in opposition to rust, it is dipped in zinc and that coating will shield it from the weather which permits rust to develop.

In concept although, whereas stainless-steel which is fashioned by mixing metal with chrome whereas molten, has an inherent rust safety, galvanized metal has a protecting coating, and coatings can put on.

So whereas I just like the look of those colored classics, being fully sincere I believe if I used to be investing in a brand new Gaggia Basic, I would follow the tried and examined rust free stainless-steel Basic quite than take my possibilities with the colored model.

I could also be fully improper, they might develop into fully rust resistant, however we cannot discover out for few years.

Nemox Lux Grinder


Verify Bundle Value – Gaggia Direct


The second replace, is that Gaggia Direct now have the Nemox Lux in inventory, and are providing this bundle with the Basic, the Nemox Lux, and the metallic knock out drawer field.

I just lately reviewed the Nemox Lux on my YouTube Channel – you’ll be able to watch that video right here. 

In brief, the Nemox Lux is mainly the identical nice performing grinder because the Iberital MC2 however in a little bit of a much less tough and prepared bundle, together with a stainless-steel physique quite than flimsy plastic.

The one destructive I can see with regards to utilizing this grinder for espresso, is that the nemox lux has stepped adjustment, which makes it extra of an all rounder grinder, quite than an espresso specialist. For espresso, I would have most popular it to have had a worm dial grind adjustment.

You possibly can, nonetheless, mod the Nemox Lux to flip it right into a worm dial grinder just like the MC2. 

The metallic knock out drawer that Gaggia Direct are bundling with this bundle is absolutely cool too, you need to use it as a base for the grinder, and simply pull out the drawer to knock out the puck, after which push it again in, quite than having an open knock field. 

Simply earlier than we return to the Gaggia Basic Evaluation, I simply needed to level out that Gaggia Direct are presently providing an additional 1 yr guarantee freed from cost, so you may get a 3 yr guarantee with the basic in the event you pay money for one whereas this provide continues to be legitimate.

Click on right here to examine, simply look on the suitable hand facet of the product web page, if the additional yr guarantee continues to be being provided you may see “2 years +1” underneath “Guarantee”.

Gaggia Basic Professional Evaluation.

I believe I have to level out that we’re speaking concerning the newest (on the time of writing) 2018/2019 mannequin often called the Gaggia Basic Professional.

Be very cautious in the event you’re shopping for this from anybody however, as there are others who seem like promoting the 2015 model because the “2018” based mostly on the manufacture date, nonetheless merely being manufactured in 2018 would not make it the brand new 2018-19 “professional” mannequin.

Additionally, in the event you do seem like getting a terrific deal on a Gaggia machine (or some other machine), I would suggest doing a little bit of Googling to make sure that you’re truly shopping for a machine from inside the UK, with UK guarantee.

There are corporations who declare to be promoting UK inventory, who aren’t.

For those who’re uncertain, simply google the identify of the web site you are , plus “belief pilot” and you’ll learn evaluations for that provider, click on on the destructive evaluations and simply examine for anybody complaining that the machine got here from Italy or Poland, with a 2 pin EU plug, and so forth.

They do not make them like they used to… they make them even higher!


The new gaggia classic 2018/19.


I do know it might appear unusual to place the conclusion of a put up in direction of the start, however I assumed this can be useful for anybody who simply needed to shortly discover out what I assumed, general, of the brand new Gaggia Basic Professional 2018/19.

And that’s, that in my humble opinion, it isn’t simply nearly as good, however even higher, than the extremely acclaimed authentic Gaggia basic.

To shortly clarify why I’ve come to this conclusion – and I will get into extra element shortly – however in a nutshell:

It has the three manner solenoid valve, and all the things else that was nice concerning the authentic, however it additionally has the skilled, manufacturing unit fitted steam wand.

It heats up in about 45 seconds.

There is a decrease profile drip tray accessible, its simpler to see the water stage within the tank, and I believe simply the rounding off of the entrance of the usual drip tray makes the brand new basic barely extra aesthetically pleasing.

So if that is all you needed to know, then there you go, go get one from

Anyway, to proceed with the brand new Gaggia basic overview:

Gaggia classic 2018 19.



On the face of it, the brand new 2019 Gaggia Basic Professional seems similar to earlier fashions.

The entrance fringe of the drip tray is rounded off which I believe is an efficient factor, it is solely a small contact however I believe it makes the machine look barely extra fashionable. The strain overflow pipe has an anti burn cowl on it, as does the brand new professional steam wand.

There is a slight cut-out on the facet of the metallic framework which supplies you one other strategy to view the water tank stage, which once more I believe is a constructive change.

The steam and occasional buttons have swapped positions, which can throw you a bit initially in the event you’re used to the older fashions.

Aside from these small particulars, it’s extremely clearly the Gaggia Basic in look.

The solenoid valve is again

The Gaggia Classic Solenoid Valve.Another fashions, together with the newer 2015 model, had a mechanical valve as an alternative of the three manner Solenoid valve.

Truly, switching to a mechanical valve made sense on paper.

Though they don’t seem to be as highly effective, they really require much less upkeep than solenoid valves. For those who dwell in a more durable water space, it’s kind of extra essential to maintain on prime of descaling with a machine with a solenoid valve vs a mechanical valve.

However, the individuals spoke, they needed the facility of the great outdated solenoid, and Gaggia listened ;-).

Truly the brand new solenoid valve is barely smaller than the older ones, however I am informed it is simply as highly effective, and that measurement would not at all times matter…

Aluminium boiler

Gaggia Classic Aluminium Boiler.Talking of measurement, the 2015 basic featured a bigger (200ml vs 130ml), stainless-steel boiler. The brand new 2018/19 model has gone again to the smaller Aluminium boiler.

Anodised Aluminium

So far as I can inform, the Aluminium boilers on the basic professional is anodized.

I’ve discovered this troublesome to get an actual reply on, however I imagine it’s anodized, that means there is a coating to make sure that the water within the boiler is not coming into direct contact with the Aluminium.

One factor so as to add, although, is that in the event you do dwell in a more durable water space, it is very important carry on prime of descaling.

This is not simply to take care of the machine, however in concept limescale could cause pitting on the floor of the boiler, this could, in concept, trigger harm to this coating over time, permitting the water to come back into direct contact with the Aluminium.

One other factor to notice, is to be sure you’re utilizing the correct descaler.

Some individuals use completely different sorts of descaler, which might additionally harm this coating.

Gaggia create a descaler which is made particularly for his or her home machines, so It is worthwhile utilizing this – or no less than contact them to ask if the descaler you are planning on utilizing is appropriate, and is not going to trigger any harm.

Gaggia Descaler Liquid

Sooner warm-up time

One of many advantages of the smaller, Aluminium boiler vs the bigger stainless-steel boiler that earlier variations have used, is that the brand new Basic heats up faster, at round 45 seconds (I am assuming the rise energy helps on this regard too, however extra on this shortly).

Smaller boiler, much less steam energy?

The bigger boiler measurement would naturally present extra steam energy, however truly, I’m impressed with the steam energy on the brand new basic.

As you may see in the event you watch my steaming tutorial above, there is a trick to getting the most effective from the small boiler.

All you do is begin the steaming after round 7 or 8 seconds from turning on the steam, as an alternative of ready for the machine to point that the steam is prepared. 

For those who do that, you may have loads of steam energy to correctly texture sufficient milk for one or two milkies.

The brand new skilled steam wand.

New gaggia classic 2018 2019 pro steam wand.

Sure, I do know I am happening about it ;-), however one of many causes I believe this mannequin is best than earlier variations – is it comes manufacturing unit fitted with a correct, skilled steam wand.

For me, a machine with a panarello wand is a typical home Espresso machine.

Residence Baristas want full management over the steam, for making a variety of various drinks, not simply the thick cappuccino foam {that a} panarello will present.

The brand new steam wand does look similar to the Rancilio steam wand that folks have been utilizing to mod their Classics for years – however the largest distinction is that it has a two gap tip versus a single gap steam tip.

The concept of getting a couple of steam gap is that it helps to get the milk spinning, to distribute the micro-foam all through the milk.

The water tank

Not a lot to say concerning the water tank actually vs the opposite fashions, it is the identical massive 2.1L capability water tank.

The one factor to notice is that I did usually discover it troublesome to inform what the extent was by wanting on the tank, in all probability as a result of lighting in our kitchen.

The brand new design of the metallic body contains cutouts on the sting, enabling you to see the water stage there too, which I believe is a pleasant little contact.

The drip tray

Rounded edge on the classic drip tray.


The drip tray on the brand new basic has a rounded off entrance edge, which I believe is a barely nicer look.

In addition they now provide a pleasant wanting low profile all chrome drip tray, which is sweet concept for anybody who likes to drag their pictures straight into taller cups quite than utilizing shot cups or glasses.

New stainless steel low profile drip tray available for Gaggia Classic.

All brass group & portafilter

The older variations of the basic featured an all brass group head, and all chromed brass portafilter (besides the deal with in fact). The 2015 model comprises some plastic to assist the locking of the portafilter into the group, the brand new Gaggia Basic Professional would not have this, it is all metallic.

Steel splitter

Metal splitter on Gaggia Classic Portafilter.
Credit score: Rodolphe Courtier


The splitter on the underside of the portafilter, which does the job of separating the Espresso circulate into two sides, is metallic on the unique variations, however the 2015 model got here with a plastic splitter.

On the Gaggia Basic Professional, I am blissful to see that they’ve switched again to the metallic splitter.

Conventional baskets and pressured baskets

There are two sorts of baskets you need to use with Espresso machines, pressurised or “good crema” baskets, and conventional baskets.

Pressurised baskets have been developed to assist home Espresso machine customers to generate the strain within the basket to create higher Espresso.

Most home machines include pressurised baskets, whereas house barista machines, and industrial Espresso machines, will at all times include customary baskets.

The brand new basic comes with each pressurised baskets, and single baskets.

So when you’ve got little interest in catching the house barista bug,  and also you need to merely purchase pre-ground espresso quite than to additionally purchase a grinder and grind your personal beans, then you definitely’d use the “good crema” pressurised baskets, which is able to assist you to get higher outcomes from pre-ground espresso.

Chances are you’ll contemplate your self to be a house barista, as I do.

This implies you need to do all the things your self together with grinding the beans, spending the time to dial within the grind for every bean, earlier than dosing and tamping the espresso into the portafilter. 

On this case, then you definitely would use the usual non pressured baskets, and use the right crema baskets as mini frisbees, or one thing.

Truly, in all probability a good suggestion to maintain them for when somebody (it is the thought that counts) buys you pre-ground espresso as a present, so you’ll be able to no less than use it in the event you run out of espresso beans ;-).

Chances are you’ll simply be contemplating shopping for the basic purely since you need a terrific Espresso machine, and you’ve got completely little interest in taking on a brand new interest.

On this case you’d attain for the pressurised baskets (be sure you do not lose the small strain pin that can be within the bag with the hampers, you may want that) and put the usual baskets away for a wet day.

The buttons

Gaggia classic 2018 rocker switches buttons steam and Espresso switched positions.
Rocker Switches on the brand new Gaggia Basic Professional.


The buttons on the professional mannequin have gone again to the extra conventional rocker sort switches versus the extra customary buttons on the 2015 mannequin.

The brand new buttons look extra just like the older fashions – with one main distinction, only for a prank, they’ve swapped the place of the espresso button and steam button ;-).

It won’t be a prank, however I am undecided what one other function there can be for doing this. 

It would not actually make a lot distinction aside from the very fact it might throw you a bit till you are used to it, in the event you’ve had one of many older fashions of the basic for years.

One other change re the buttons, is that every one has its personal gentle.

It was that there was one gentle above the facility swap, and one above the steam which was the sunshine for each the espresso button and the steam. There’s now a separate gentle for every.

2015 Gaggia Classic Push Buttons.
Push buttons on the 2015 basic.

Whereas the 2015 model had push button switches, the 2018/19 professional mannequin has the rocker switches that we’re used to seeing on the basic.

The ability button is a spring loaded rocker swap which actuates a relay. The steam and occasional switches are the identical conventional rocker switches you may be accustomed to when you’ve got used one of many older fashions.

Auto off

The explanation for the change to the push buttons on the 2015 mannequin, and the rationale that the facility swap on the Gaggia Basic Professional is a spring loaded rocker activating a push button relay swap, is the need for the auto off function.

The 2015 mannequin mechanically turns off after 9 minutes. With the brand new basic professional, this has been prolonged to twenty minutes.

That is because of EU laws (see EU guidelines pressure espresso machines to change off) which got here into pressure in 2015 and applies to most kitchen home equipment, not simply Espresso machines.

Espresso machines & different home equipment cannot be bought with the EU which do not have an auto minimize off perform. This will likely effectively change now we have Brexited, watch this house. 

 I do not assume this auto off factor is a giant deal for Espresso machines, although. No less than not for a machine just like the basic which heats up shortly.

The boiler water is definitely as much as temp with the brand new Gaggia Basic inside round 45 seconds.

Some individuals (I did too once I first purchased my Gaggia basic a couple of years in the past, I believe I would learn it in a discussion board thread) appear to assume that they should depart the machine to warmth up for 15-20 minutes, however it is a little bit of a false impression.

You possibly can truly begin brewing with an Espresso machine nearly as quickly because the brew temp is reached.

The one difficulty at this level is that the opposite components of the machine together with the group and the portafilter, will not be as much as the specified temp and the flowing Espresso with the primary couple of pictures can be cooled down in consequence.

So all it is advisable to do with a purpose to assist deliver the opposite components as much as temp is to run some scorching water via the group with the portafilter inserted.

The cup, or each the shot cup or glass and the espresso cup (in the event you pull the shot right into a shot class or cup after which decant into a bigger cup) must be warmed too, to stop the espresso being cooled down by hitting chilly ceramic or glass.

So, for instance, in the event you pull your shot straight into your cappuccino cup, you’ll be able to refill the cup with scorching water from the group head, with the portafilter inserted, to warmth all the things up on the identical time.


If, like me, you pull your pictures right into a small shot cup or glass & then pour this into your bigger cup (my cups do not match underneath the portafilter, though they might do with the decrease profile stainless-steel drip tray that’s now accessible as an non-obligatory additional) in case your shot glass will match inside your greater cup, you’ll be able to put it contained in the cup, and heat each cups up on the identical time whereas warming up the group head and portafilter.


The unique classics have been 1425 Watts, together with my 2003 mannequin. 

After the Phillips takeover, the facility dropped to 1300W, so not an enormous drop, however the 2015 mannequin dropped nonetheless to 1050W.

The brand new mannequin is again as much as 1300W. Whereas I assume that this, coupled with the smaller Aluminium boiler is why the professional heats up faster than the 2015 mannequin, I doubt it makes an enormous deal of distinction.

Different effectively revered and costlier house barista Espresso machines have an identical wattage to the 2015 mannequin, together with the Rancilio Silvia (about £425) & the Nuova Simonelli Oscar 2 (about £700), which is what makes me say this.

OPV (Over Stress Valve)

The OPV on the unique basic may very well be adjusted with a purpose to modify the brew strain.

The OPV on the gaggia basic professional is fitted to the highest of the pump, and is manufacturing unit set, it could actually’t be adjusted.

In order that the basic professional can carry out for each customary and pressured baskets, the brand new basic comes set at about 12 bar. 

With a purpose to tweak this right down to the usual 9 bar, in the event you see match, there is a very low-cost and easy mod you are able to do. Simply pay money for a spring mod and directions, and easily change the spring, or change out the OPV valve for one already fitted with the 9 bar spring. It will price you a couple of tenner.


Verify Value – Gaggia Direct

There are two major markets for handbook Espresso machines. The usual home market & the house barista market.

The home market consists of on a regular basis espresso drinkers who simply need to make the most effective espresso they will, with a machine they will afford.

The house barista market consists of people that see espresso as a interest, and are blissful to speculate a substantial quantity of money and time into upgrading their expertise and their gear, to achieve a continuing enchancment within the high quality of the espresso they’re in a position to make.

The basic has at all times straddled these two markets, as a prime finish handbook semi auto Espresso machine for the usual home market, and as an entry stage house Barista machine.

To the uninitiated, the price of the Basic Professional could seem a heck of some huge cash for an espresso machine.

Truly, it is a comparatively cheap espresso machine – so far as house barista machines go.

It is among the many least expensive espresso machines to be thought to be entry stage house barista machines.

Different single boiler machines such because the Rancilio Silvia are round 100 quid extra, and it is all uphill from there. 

When you get to warmth exchanger machines you are speaking round a grand upwards, and you’ll simply get into the 2-3k territory and even greater if you want, with a few of the higher-end twin boiler machines. 

Single Boiler Vs Warmth Exchanger Vs Twin Boiler

It does price greater than earlier Gaggia Basic fashions did.

However do not forget, after 2009 and till now – the Gaggia Classics weren’t actually Gaggia Classics. They have been cheaper machines within the Gaggia basic shell, roughly. 

So it does make sense now that we’re nearly again to the unique basic, that it may price a bit extra. 

Need an authentic basic however have a a lot smaller accessible funds?

My Gaggia Classic.


I do know some new budding house baristas can be studying this who do not have the funds for the brand new basic, and this was me once I purchased my basic a couple of years in the past.

If that is you – then why not do what I did, search for a used pre 2009 basic, these machines are virtually the identical as the brand new 2018/19 machine. That is my 2003 mannequin above, simply after I would purchased it and modded the wand.

Gaggia Basic Outdated Mannequin – My Evaluation

Sure chances are you’ll discover {that a} used machine wants some TLC, however in the event you’re cautious sufficient to learn the descriptions correctly, take a look at the entire pictures, and ask questions in the event you’re uncertain (chances are you’ll need to ask if it has had common upkeep corresponding to descaling) you must be capable of discover a machine with no points.

I ended up choosing up my 2003 mannequin, which was pristine, completely no issues with it, for £100 on eBay.

A tip that will help you discover an authentic, is to have a look at the badge.

If it has an etched emblem like mine does, on the photograph on the left, then it is positively a pre-2009 mannequin.

For those who see one with a caught on badge, as per the photograph over on the suitable, it might be a put up 2009 mannequin. If the vendor hasn’t specified the date, simply ask them to have a look at the sticker on the underside, with the manufacture date.

A tip with regards to limescale, is to examine the place the merchandise is, and google to see if it is a onerous water space or a gentle water space. If you will get a machine from a gentle water space (as I did) there’s lots much less likelihood that the machine can be affected by any limescale points.

Is the Gaggia Basic 2019 Professional nonetheless an entry stage house barista machine?

For me, the brand new Gaggia basic is certainly a machine for house baristas.

While you take a look at the construct high quality, the very fact it has the three manner solenoid valve, the facility ranking, the very fact it has a professional steam wand – it is constructed for house baristas.

However with it is barely greater RRP, it’s in a extra aggressive space price-wise, with competitors such because the Rancilio Silvia, Sage bambino Plus & Sage Barista Specific. 

Sage Bambino Plus Evaluation

One factor to notice, nonetheless, is that the majority espresso machines have gone up in price just lately.

For the reason that first lock down, with individuals being at house extra, and many individuals working from house, extra individuals are involved in higher high quality espresso at house. 

On the identical time, covid plus brexit, has induced delays in getting machines into the nation, as most house espresso machines aren’t made within the UK.

The results of this has been that offer and demand have modified positions, and in consequence many of the offers that have been usually accessible for espresso machines, have gone. 

One factor that has actually impressed me, although, is that whereas most different corporations minimize their affords and commenced to promote at full RRP, Gaggia Direct (the UK vendor for Gaggia) did not contact the value, they saved the value on the pre-covid provide worth regardless of repeatedly promoting out. 

Why purchase Gaggia machines from Gaggia Direct?

I visited Gaggia Direct in Elland, near Halifax, to check out the new Gaggia Classic 2018/19.
Gaggia Direct head quarters in Elland, close to Halifax, the place I  first went to take a look at the brand new Gaggia Basic Professional.


When buying on-line, most of us have a tendency to purchase based mostly on worth alone, as if worth is the one factor to be involved with.

However when buying {an electrical} equipment corresponding to an Espresso machine, we actually want to consider who the after-sales assist and repair can be dealt with by, and how much expertise we’re more likely to have with regards to it.

I do not assume many individuals would select to save lots of a couple of quid on a machine if they found that this UK was delivery straight from Italy, or from Poland, would truly take over every week to come back, and would not have a UK guarantee.

Sadly, some individuals discover this out when it is too late.

Gaggia Direct (Caffe Store Ltd) based mostly in Elland, close to Halifax are mainly Gaggia UK.

When Phillips took over in 2009, Raj Beadle was the Managing Director of Gaggia UK.

With a purpose to maintain the corporate going, and maintain his crew in jobs, Raj fashioned Caffe Store Ltd, purchased the enterprise together with the Gaggia outlets, and continued to run Gaggia Direct by way of the brand new firm, as the only real UK distributor for Gaggia Milano.

From what I’ve seen once I’ve visited their workplaces, these are individuals who actually care about their clients and actually learn about their merchandise, and it is no surprise that is the case, on condition that they’re Gaggia UK when all stated and accomplished.

The final time I used to be there, Raj was taking assist calls as the principle buyer assist particular person was out of the workplace, and that is somebody who clearly is aware of the Gaggia machines in and out.

The engineer I met there, who had a take a look at my 2003 basic for me (which I will come to shortly), informed me he’d been with them since 1989 – and his stage of expertise with these machines was clear when he knew simply from the sound that my steam knob was making when being turned, that the steam valve wanted changing.

For those who’re shopping for based mostly on worth, and also you discover a deal higher than Gaggia Direct, I would just suggest that you simply spend 5 minutes checking belief pilot evaluations, Google & Fb evaluations, chances are you’ll effectively save your self some potential aggravation.

The top…

There isn’t any want for a conclusion, actually, as I opened with it.

Principally, I believe the brand new Gaggia basic professional 2018/19 is even barely higher than the unique, and I believe so long as you are both shopping for it straight from Gaggia Direct, or from one among their re-sellers (so you have got a correct UK guarantee with Gaggia direct themselves) then you’ll be able to’t actually go improper.

My 2003 Gaggia Classic & Sage Smart Grinder Pro.
My 2003 basic, in my kitchen subsequent to my Sage Sensible Grinder Professional, which continues to be going sturdy.

The one different factor to notice is that Gaggia Direct will restore and recondition older machines. I did not realise that once I went, however as luck has it, we had been adorning the kitchen, and my 2003 basic which had been sat in a field within the kitchen for some time, simply occurred to be within the boot of my automotive!

I would actually given my basic a run for its cash over a interval of almost two years.

I would handled it at occasions like a industrial machine, pulling shot after shot, and steaming jug after jug for latte artwork apply.

Water had begun to drip from the place the wand connects, and I used to be intermittently getting some poor pictures, and the odd actually sloppy puck, so I simply thought I would ran it into the bottom.

I boxed it up and thought possibly I’d take a look at making an attempt to restore it someday, however it had been there for in all probability a yr now, so I used to be beginning to assume I would by no means do something with it.

It was in my boot as there was nowhere else for it whereas the kitchen was being painted, and I used to be truly contemplating simply giving it away to somebody who reconditions machines, or worse nonetheless – taking it to the tip…

After I talked about to Raj that my basic was in my boot, he very kindly requested me to go get it so he might ask one of many engineers to have a fast look.

The engineer knew from the sound the steam knob was making, that the steam valve in all probability wanted changing, and he thought that the group seal in all probability wanted changing too.

So I left it there and requested them to only give me a shout to let me know what the harm can be to repair. Only a day or so later I obtained an e-mail to let me know that it was all accomplished, the steam valve was changed, a brand new seal had been fitted, and so they additionally discovered it wanted a brand new thermostat.

The associated fee for all this – £85, which I believe is nice!

Verify Value – Gaggia Direct

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